Terms of service

"We" is Brandesia LLP, a limited liability partnership registered in India, which operates Paperless Check-In. "You" is the hotel or company whose account this is, acting through whoever signed up. The person who signs up confirms they are authorised to accept these terms for that business.

We provide software for checking guests in: reading identity documents, recording consent, keeping a guest register, storing identity photographs under your control, and producing the records an inspection asks for.

We are not a property management system, we do not take bookings or payments from your guests, and we do not file anything with any authority on your behalf. Where the product flags a legal obligation — a Form C for a foreign national, for example — that flag is a reminder; meeting the obligation remains yours.

You are responsible for who you give access to and for what they do with it. Each staff member gets their own account; sharing one login between a shift defeats the audit trail that protects you when a record is questioned.

Tell us promptly if you believe an account has been compromised. You can revoke a device or a staff account yourself from the console at any time, and a lost phone can be wiped remotely.

Your guests' data is yours. Under the Digital Personal Data Protection Act, 2023 you are the Data Fiduciary for it and we act as a Data Processor on your instructions. We process guest data only to provide the service, never to sell, never to advertise, and never to train anything.

The privacy policy sets out exactly what is stored, where, for how long, and who can read it.

Photographs of identity documents are encrypted on the device that captures them and stored either on that device or in cloud storage that your hotel owns and connects. We hold the means to move those files; we do not hold the means to read them.

Full Aadhaar numbers are never stored anywhere in the system. Only the last four digits are kept, which is what the law requires and all that a register needs.

Paid plans are billed in advance for the period shown at checkout. Payments are handled by our payment gateway; we never see or store your card details.

If a subscription lapses, features tied to the plan — additional phones, connected cloud storage, some reports — stop. Your records do not. You keep access to your register, your guest history and your audit trail, and you can export them. A hotel is legally obliged to keep these records; locking a hotel out of them for an unpaid invoice would make us the reason it broke the law, and we will not do it.

If the service does not work as described and we cannot fix it, write to us and we will refund the unused part of your current period. We do not refund for a change of mind part-way through a period, and we do not charge cancellation fees.

We aim to keep the service up and we take backups, but we do not offer a contractual uptime guarantee at these prices. The product is built so that an outage on our side does not stop you checking a guest in: the app works offline and syncs afterwards.

You may close your account at any time. We may suspend an account that is being used unlawfully, that is attacking the platform, or whose invoices remain unpaid after notice — and even then, the read-only access to your own records described in clause 6 remains.

On closure you may export your data. After a reasonable period to allow for that, we delete it, and deletion is final.

Nothing here limits liability that cannot lawfully be limited. Otherwise, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss.

If we change these terms materially, we will tell you in the console before the change applies. Continuing to use the service after that is acceptance; if you would rather not, you can close the account and export your data.

These terms are governed by the laws of India, and the courts at Brandesia LLP's registered place of business have jurisdiction.

The service is operated by Brandesia LLP. Its registered office address and LLPIN appear on every invoice.

Questions: contact us.